About
Highly accomplished Senior Learning & Development Leader with over 20 years of expertise in leveraging adult learning theory, scalable technology, and change management to drive organizational effectiveness. Specializing in designing high-impact learning solutions, I consistently improve key business metrics such as customer satisfaction, brand loyalty, and conversion, while reducing complaints. Currently focused on maximizing value and adoption of ServiceNow's AI Platform through strategic skills consulting and custom training initiatives.
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Work
ServiceNow
Skills Consultant
ServiceNow
Principal Custom Training and Adoption Lead
IBM
Change Management and Learning Manager
Pearson
Immersive Learning Developer
Digital Learning Specialist
Technical Learning Designer
Expedia
Learning Manager
ITV
Technology Instructor
RSA
Digital Learning Manager
PwC
Learning Technologies Manager
Social Care Institute for Excellence
Digital Learning Project Manager
Barclays
Learning Designer and Instructor
Coventry City Council
Learning Manager
Capita Business Services
Learning Designer and Instructor
Virgin Media
Faults and technical support
BT
Internet Advisor
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Education
Online and Distant Education and Elearning
The Open University
Health Studies
Coventry University
Public Policy and Management
De Montfort University
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Languages
English
Punjabi
Hindi
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Certificates
Synthesia Video Essentials Certification
Synthesia
Certified Change Practitioner
APMG International
Leading Change
Unknown
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Volunteer
Pungra
Exercise instructor
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